At EMarkivo LLC (“EMarkivo,” “we,” “us,” or “our”), we are committed to delivering high-quality online store management and e-commerce operational support services. We understand that circumstances can change, and we want to ensure our refund process is transparent and fair for every client.

Please read this Refund Policy carefully before purchasing any service. By engaging with our services, you agree to the terms described below.

1. Scope of This Policy

This policy applies to all services purchased through our website, emarkivo.com, or entered into via a service agreement with EMarkivo LLC, including but not limited to:

• Online store setup and configuration
• E-commerce store management (ongoing or one-time)
• Product listing, optimization, and catalog management
• Order processing and fulfillment support
• Customer service management
• E-commerce consulting and strategy
• Any other operational support services offered by EMarkivo LLC

2. General Refund Eligibility

Because our services are primarily digital, professional, and labor-based, refunds are evaluated on a case-by-case basis. A refund may be issued under the following conditions:

• Service not yet started: If you cancel your service request before any work has commenced, you are eligible for a full refund of any amount paid.
• Service partially completed: If work has begun but is not fully delivered, a partial refund may be issued, proportional to the portion of the service not yet rendered.
• Service not delivered as agreed: If EMarkivo fails to deliver the scope of work as outlined in the agreed service description or proposal, you may be entitled to a full or partial refund.
• Duplicate payment: If you were charged more than once for the same service due to a billing error, a full refund of the duplicate charge will be issued.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The service has been fully delivered and completed as described.
• Work has been substantially completed and the client is dissatisfied due to reasons unrelated to our performance or deliverables.
• The client provided inaccurate, incomplete, or misleading information that affected service delivery.
• Delays or issues caused by third-party platforms (e.g., Shopify, Amazon, eBay, WooCommerce, or similar) outside of our control.
• Change of mind after work has commenced.
• Failure to cooperate, respond, or provide necessary materials within a reasonable timeframe, resulting in project delays or inability to complete the service.
• Subscription or retainer fees for months already served.

4. Subscription and Retainer Services

For clients on monthly retainer or recurring subscription plans:

• You may cancel your subscription at any time before your next billing cycle to avoid future charges.
• No refunds will be issued for the current billing period once a cycle has begun.
• To cancel, please contact us at hello@emarkivo.com at least 5 business days before your next billing date.

5. How to Request a Refund

To initiate a refund request, please contact our team with the following information:

• Your full name and business name (if applicable)
• Email address used at the time of purchase
• Description of the service purchased
• Date of purchase and invoice or order number
• A clear explanation of your refund request and the reason for it

Send your request to: hello@emarkivo.com

We will acknowledge your request within 2 business days and provide a final decision within 7 business days of receiving all required information.

6. Refund Processing

Approved refunds will be processed using the same payment method used at the time of purchase, unless otherwise agreed upon in writing. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

EMarkivo LLC is not responsible for delays caused by banks, payment processors, or financial institutions.

7. Chargebacks and Payment Disputes

We encourage clients to contact us directly before initiating a chargeback or payment dispute with their bank or credit card provider. Initiating a chargeback without first contacting EMarkivo may result in the suspension or termination of your account and future services.

If you believe you have been incorrectly charged, please reach out to us at hello@emarkivo.com and we will make every effort to resolve the matter promptly.

8. Modifications to This Policy

EMarkivo LLC reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website at emarkivo.com. Continued use of our services after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

9. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to conflict of law principles. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Bernalillo County, New Mexico.

10. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us: