Trams and conditions

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you may not use our website or services.


2. Company Information

  • Business Name: EMarkivo LLC

  • Website: emarkivo.com

  • Email: hello@emarkivo.com

  • Location: 1209 Mountain Road PL NE, STE R, Albuquerque, NM, 87110, USA

  • Service Category: Online Store Management & E-Commerce Operational Support


3. Services We Provide

EMarkivo LLC offers e-commerce store management solutions, including but not limited to:

✔ Marketing & Promotion Management
✔ Customer Support Handling
✔ Store Performance Analytics
✔ Inventory & Order Management
✔ Product Listing & Optimization

All services are provided remotely through digital tools, dashboards, and authorized store access.


4. User Responsibilities

Clients and website users agree to:

  • Provide accurate business and store information

  • Maintain legal rights to all products and media uploaded to their store

  • Ensure sufficient product stock when running promotions

  • Follow marketplace policies of platforms they operate on

  • Not misuse our service, tools, or intellectual property

  • Not upload illegal, copyrighted, or restricted products without authorization

Any violation may lead to service suspension or termination.


5. Store Access & Account Handling

To perform store management tasks, we may request access to your online store accounts, dashboards, or marketplaces. By granting access, you agree that:

🔐 Access is given voluntarily for service execution
🔐 We may update listings, run promotions, process orders, and reply to customers on your behalf
🔐 You must not share credentials with unauthorized parties that could interfere with our operations
🔐 You may request revocation of access anytime via email

We are not liable for issues caused by unauthorized third-party access or manual changes made during active management unless directly instructed by the client.


6. Payment Terms

  • Payments are required in advance for monthly or package-based services

  • We accept payments through secure third-party payment processors

  • Pricing may change based on service level, platforms managed, or store complexity

  • Failure to pay may result in paused support, restricted access, or service cancellation

All invoices are sent to the email provided by the client.


7. Refund & Cancellation Policy

  • Refund eligibility depends on service type and usage stage

  • One-time setup services are non-refundable once delivery begins

  • Monthly subscription services can be canceled anytime, but refunds are not provided for partial-month usage

  • If we fail to deliver agreed service due to internal issues, clients may request review for possible compensation or refund


8. Service-Level Agreements (SLAs)

Based on purchased packages, we may offer response or issue-resolution SLAs such as:

⏱ 12-hour, 4-hour, or 1-hour response commitments
📦 Order and stock issue resolution timelines
📈 Analytics reporting schedules

SLA terms are valid only if the client maintains communication and doesn’t block store access.


9. Data & Privacy Compliance

While we handle store data, support logs, customer messages, analytics, and operational metrics, we commit to:

  • Not selling or redistributing personal or store data

  • Using data only for authorized store growth and management

  • Following secure industry practices for confidentiality

  • Protecting customer interactions through encrypted communication


10. Intellectual Property

All website content, strategy frameworks, workflows, service names, and documentation created by EMarkivo LLC are the property of EMarkivo LLC. Users may not:

❌ Copy, redistribute, or resell our internal marketing strategies
❌ Clone website content or represent it as their own service
❌ Reverse-engineer analytics, support, or automation systems

Clients may use delivered content only for their store and business purposes.


11. Limitation of Liability

EMarkivo LLC is not liable for:

  • Marketplace policy violations by the store owner

  • Losses caused by suppliers or couriers

  • Incorrect information provided by clients

  • Manual store changes done during active management without our involvement

  • Downtime caused by external marketplace platforms

However, we take responsibility for errors directly caused by our team and will resolve them promptly.


12. No Guarantee Clause

We aim to deliver maximum growth and optimization, but we do not guarantee:

  • Specific sales numbers

  • Exact ranking positions

  • Profit margins impacted by external fees or suppliers

Performance depends on market demand, product quality, pricing, delivery systems, and marketplace rules.


13. Communication Policy

Clients agree that EMarkivo may contact them via:

  • Email (primary channel)

  • Support chat or call (if included in package)

  • Service update newsletters

Users can opt-out of promotional emails anytime.


14. Governing Law

These terms are governed by the laws of the United States, New Mexico jurisdiction, where the company is registered.

Any disputes will be handled under local business regulations.


15. Updates to Terms

We may revise these terms anytime. Continued use after updates means acceptance of the revised agreement.


16. Contact for Support

All legal, privacy, support, refund, or access revocation requests should be sent to:
📧 hello@emarkivo.com


17. Termination Rights

We may terminate service if:

  • Client violates marketplace or legal policies

  • Client engages in fraud or illegal activity

  • Client attempts to misuse our tools or intellectual property

  • Payments fail for extended periods

  • Store access is blocked intentionally


18. Final Declaration

By using our website or purchasing our packages, you acknowledge that you understand and agree to all terms stated above.